General Information
Where are you based?
We are a Netherlands company using a local warehouse based in North Brabant to facilitate fast local deliveries. Our team will be able to assist with any queries you may have.
If you are not based in Europe, you may check out https://rositarealfoods.com/#buy for additional resellers that may offer delivery to your location
What are your operating times?
Our warehouse operates from
Monday – Friday | 9am – 5pm
How do you store your products?
Our EVCLO liquid is stored in our commercial freezers to maintain the freshness of the oil and to help keep them cooler during transit.
Our EVCLO softgels are stored in dark storage at room temperature to maintain the viability of the capsules softgel membrane. We advise against storing softgels in a refrigerator or freezer as condensation can form and compromise the gel membrane of the capsules.
Our Ratfish Liver oils are stored in our commercial refrigerators.
Subscription
What is the Rosita Real Foods subscription service?
The subscription service allows customers to receive Rosita Real Foods products, such as EVCLO Softgels, Liquid or Ratfish Oil on a regular, recurring basis.
Which products are available for subscription?
Most Rosita Real Foods products can be subscribed to, including Extra Virgin Cod Liver Oil Softgels or Liquid and Ratfish Oil
How can I manage my subscription?
You can manage your subscription by logging into your Rosita Real Foods account. From there, you can adjust your subscription, update payment methods, or cancel your subscription.
Can I change my delivery frequency?
Yes, you can change your delivery frequency to meet your needs, just login into your account then navigate to your subscription from there click the Update subscription.
What payment methods are accepted?
For now we only accepts various payment methods, including major credit cards, apple & google pay.
Is there a discount for subscribing?
Subscribers often benefit from discounted prices compared to one-time purchases, along with other occasional subscriber-only promotions.
What if I need to skip a delivery?
You can contact us so we can suspend your subscription and put it on hold status, before the next shipment is processed.
What happens if my payment fails?
If a payment fails, you will be notified via email, and the system will attempt to process the payment again after a few days. Ensure your payment details are up to date to avoid interruptions.
Will the bulk discount be added to my subscription discount?
Unfortunately, no. The bulk discount is a separate discount and cannot be added to our subscription discount.
Why do Practitioner, Client, and Pensioner not getting the similar discount when selecting a subscription product?
Similar to our bulk discount, the subscription discount is separate, and unfortunately, they cannot be combined.
Subscription Discounts and Promotions
If you subscribe to a product during a promotional period offering a discount greater than 5%, please note that after the promotional period ends, the discount for your recurring subscription will revert to the standard 5% unless stated otherwise. This ensures consistent pricing for all subscription customers once the promotion concludes.
Payments
How can I pay for my order?
We have the options of Credit Card or direct bank transfer. If you do not have a credit card you can always opt to use the direct bank transfer, just make sure you use your order number as a reference – your order will only be dispatched once funds have appeared in our account.
Is my payment secure?
Yes, we maintain PCI compliant servers and use PayPal Pro who run the latest in security and fraud prevention technologies to ensure your payment is safe and secure. Just look for the padlock in the address bar which means the website is running a secure encryption. You can always click on the padlock to view the ‘security certificate’ information.
What are your Bank Transfer details for EU orders?
Please use the following details along with your Order number
| TransferWise Details | |
| Account holder: | GBC Trading B.V. |
| SWIFT/BIC: | TRWIBEB1XXX |
| IBAN: | BE79 9670 0775 7033 |
| Address: | TransferWise Europe SA Avenue Louise 54, Room S52 Brussels 1050 Belgium |
Please note your order will be shipped once the funds have cleared in our account.
If payment is not received within 7 days, the order will automatically cancel.
What are your Bank Transfer details for International orders
Please use the following details along with your Order number
| TransferWise Details | |
| Account holder: | Rosita Real Foods |
| SWIFT/BIC: | TRWIBEB1XXX |
| IBAN: | BE38 9670 4712 3572 |
| Address: | TransferWise Europe SA Avenue Marnix 13-17 Brussels 1000, Belgium |
Shipping & Returns
How long will it take for my order to arrive?
Our final pick of the day is 12pm (noon) Monday to Friday.
We will do our best to get your order to you as soon as possible.
Depending on your shipping method delivery can take between 2 – 10 working days subject to unforeseen delays.
Please note that you are responsible for ensuring that the products can be imported into your country.
How do I track my order?
For information on the tracking of your order, please contact our customer service on [email protected]
Do you ship internationally?
Yes, we ship to most EU countries. For full list please see the full list drop down menu when writing your address.
Please note, it is your responsibility to ensure that the product can be imported into your country and further to pay for customs charges.
What is your returns policy?
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned unused and with the original product packaging intact in order to be eligible for a refund or exchange. We’ll also pay the return shipping costs if the return is a result of our error (incorrect or defective item). Please see our returns policy for full details including the return shipping address.
What is your return Address?
Rosita Real Foods
c/o TLogistics
Gerolsteinbaan 7-9
5121 DN RIJEN
The Netherlands